Executive Support Specialist

VIP / Executive IT Support

• Serve as the primary IT liaison and support contact for senior executives, their offices, and executive assistants.
• Provide rapid response support for executive issues across desktop, mobile, and cloud environments, both on-site and remotely.
• Manage setup, troubleshooting, and support for laptops, mobile phones, tablets, video conferencing equipment, smart devices, secure access systems, and meeting room technology.
• Offer end-to-end support for hybrid/virtual board meetings and high-profile events, ensuring flawless AV and connectivity.
• Ensure executives are fully equipped and confident with technology during travel, including pre-provisioning devices, setting up secure remote access, and advising on connectivity abroad.
• Multitask and coordinate future upgrades and technology improvements within the environment.
• Keep executives up to date with the latest technologies while maintaining a secure environment.

 Essential Duties and Responsibilities:

• Develop automation to simplify Infrastructure and Helpdesk-related tasks.
• Desktop engineering with experience with VDI Deployment on Windows.
• Multitask and prioritize daily Helpdesk tasks and desktop engineering projects.
• Document and diagram supported technology solutions and cross-train the team with updates and new technologies.
• Work in a team atmosphere and escalate to peers efficiently when needed.
• Work across different technology groups in a calm, concise manner to reach common support and project goals.
• Monitor support channels and provide in-person assistance when needed.
• Assess technological issues and provide innovative solutions.
• Ability to convey technical solutions to users in a concise manner.
• Ability to prioritize and context switch between projects and daily support.

 Requirements:

• 5+ years’ experience in IT support, with at least 2+ years in an executive support or VIP helpdesk role.
• Previous experience in financial services, with a high need for confidentiality and white-glove IT support.
• Proactive monitoring of remote VIP sites.
• Scripting and Automation experience.
• Excellent communication and technical writing skills.
• Active Directory/DNS fundamentals and management.
• Understanding of Group Policy Management and software deployment tasks.
• Experience with management tools such as In-tune, EntraID, Microsoft 365, and Exchange administration consoles.
• Expert knowledge of enterprise desktop/laptop OS (Windows, macOS) and mobile platforms (iOS, Android).
• Strong hands-on expertise with Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Word/Excel/PowerPoint).
• Knowledge of AV/VC platforms such as Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, or equivalent.
• Awareness of enterprise networking concepts (Wi-Fi, VPN, firewalls, remote access).
• Experience with endpoint management solutions (Intune, JAMF, MDM software).
• Familiarity with information security concepts and tools (MFA, SSO, DLP).