Desktop Support Engineer

Type: Full Time
Compensation: $90k - $110k / year
Location: New York City, NY (Onsite)

Seeking a highly skilled Azure Hybrid Desktop Support Engineer to join our IT team. This role sits at the intersection of end-user support, modern endpoint management, and cloud infrastructure, supporting a hybrid environment spanning on-prem Active Directory and Microsoft Azure (Entra ID).

The ideal candidate combines hands-on desktop support experience with modern management tools (Intune, Autopilot) and thrives in a fast-paced, high-performance environment supporting demanding users.

 

Key Responsibilities

End-User Support & Operations

  • Provide white-glove desktop support for executives, traders, and business users
  • Troubleshoot Windows 10/11, Microsoft 365, and line-of-business applications
  • Support conference rooms, AV systems, and collaboration tools (Teams, Zoom)
  • Manage hardware lifecycle (laptops, peripherals, mobile devices)

Azure Hybrid Identity & Endpoint Management

  • Support and maintain hybrid identity environments (on-prem AD + Microsoft Entra ID)
  • Administer Azure AD Connect, synchronization, and identity troubleshooting
  • Manage devices via Microsoft Intune / Endpoint Manager
  • Deploy and maintain Windows Autopilot for zero-touch provisioning
  • Enforce device compliance, conditional access, and security baselines

Automation & Engineering

  • Automate repetitive tasks using PowerShell
  • Assist with desktop engineering initiatives (image management, patching, policy deployment)
  • Support group policy (GPO) and transition workloads to modern management (Intune)

Security & Compliance

  • Support endpoint security tools (Defender for Endpoint, AV/EDR platforms)
  • Assist with access control, MFA, and device compliance policies
  • Participate in audits, remediation, and security hardening initiatives

Required Qualifications

  • 3–5+ years of experience in desktop support / end-user computing
  • Strong experience with:
  • Windows 10/11 administration
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Active Directory (users, groups, GPOs)
  • Hands-on experience with:
  • Microsoft Intune / Endpoint Manager
  • Azure AD (Entra ID) in a hybrid environment
  • Solid troubleshooting skills across:
  • OS, applications, networking basics, and hardware
  • Experience with PowerShell scripting (basic to intermediate)

Preferred Qualifications

  • Experience with:
  • Azure AD Connect / hybrid identity sync
  • Windows Autopilot deployments
  • Defender for Endpoint or similar EDR tools
  • Exposure to:
  • VDI environments (Citrix, VMware Horizon, Azure Virtual Desktop)
  • Patch management tools (WSUS, Intune Update Rings)
  • Background in financial services, hedge funds, or high-performance environments

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