Desktop Support Engineer - 1091002

As an onsite, Tier 2 Support Technician you'll be responsible for providing a complete end-to-end solution for any requests or issues coming into the Help Desk. In this exciting position, you'll spend a lot of time gaining extensive knowledge in overall enterprise technology environment, work across our IT team on projects and is a superb opportunity to expand your technical skills and further develop your career in corporate technology.

This is an in-office role located in New York City or Greenwich, CT

Essential Duties and Responsibilities:

Technology Support:

• Provide Tier 2 technology support and escalation point for the Tier 1 Help Desk team

• Support a mixed Windows 10 and MacOS environment

• Handle ticket & queue management using ServiceNow or Jira

• Provide excellent customer service for all employees including our Executive Team, Trade Floor, and other VIPs as needed, communicating and resolving technical problems for a non-technical user base

• Provide regular day-to-day onsite support and ad-hoc off-site support for executive user-base as needed

• Potential to lead projects that advance the capabilities of technology team

• Flexibility to perform other duties and projects as assigned

Computer/User/Application and Security Management:

• Handle software deployments

• Administer user access controls through Active Directory security groups

• Run day-to-day administration of critical systems (MFA, Phones, MDM, O365, Collaboration tools, etc)

• Remote access, Video conference technologies, Printing technologies, Telecommunications – Cisco UCS

• Participate in desktop and laptop hardware lifecycles (replacement planning, imaging, deployment, removal)

• Work closely with the IT Security Team to ensure their guidelines are followed on the end user computing environment including software updates, vulnerability patching, etc

Required Qualifications:

• 4-year degree (BS) in cybersecurity, information systems or computer science related curriculum from an accredited college or university

3+ years of IT knowledge and experience/exposure in providing Tier 1/2/3 support, desktop security initiatives, desktop management tools (i.e. InTune, WSUS, XenApp, etc.), Group Policy, Active Directory (AD), and Azure AD management and Cloud services (like Azure, AWS, O365)

• Experience working in a fast-paced environment requiring good judgment, flexibility, and a hands-on approach for delivery

• Resourceful, motivated, efficient, pro-active and employee service oriented

• Excellent interpersonal and communication skills with the ability to uphold a patient and professional demeanor under pressure

• Able to work extended and flexible hours, including some weekends

Great Qualifications to have:

• Technical certifications, for instance A+ Certification, Microsoft Certification (MCP or MD-100 and MD-101)

• Experience with AirWatch, Intune and JAMF

• Experience with remote support tools

• Excitement and passion to learn new technologies as they are deployed

·     This is a permanent role and requires IN-NYC OFFICE commitment (5 days)

·     Compensation range is $85K - $150K plus Bonus-eligible and Benefits

·     Unable to offer sponsorship for this role

Please contact Germaine Wyetzner at 732-603-0099 for more information. You may also email Germaine at gwyetzner@theprincetongroup.com, or msg at https://www.linkedin.com/in/germaine-wyetzner-70b42613a/